Become a
Help Desk Engineer
Learn to provide technical assistance and support to computer system users. Answer queries about hardware, software and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. Jobs for this role are expected to grow 8% in the next ten years.
- Teach people to use computer systems.
- Write user training manuals.
- Answer trouble calls from users.
- Troubleshoot problems with hardware and software.
- Walk customers through problem-solving steps.
- Setup and repair computer equipment.
In Collaboration with
Pinpoint Forecast for a Help Desk Engineer
Winning in the Job Market
Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 687,000 Help Desk Engineers are employed. By 2029, that number will jump to almost 750,000 jobs.
Who’s Hiring Right Now
Average Help Desk Engineer salary
In the United States of October 2020
- Junior — $14,500
- Middle — $35,080
- Senior — $79,100
Highway to Your Future
Help Desk Engineer
Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Work with operating systems, networks, and security. Repair computers, install software applications, and resolve user questions.
Teach people how to use new systems and applications using professional presentation skills and tools, such as PowerPoint, Word, and Excel. Instruct groups as well as one-on-one, either in person or remotely.
Your Learning Track (306 videos 82 hours)
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CompTIA A+ Certification77 videos
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CompTIA NET+ Certification92 videos
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CompTIA Net+ Cert 007 Update31 videos
Services for Success
- Mentor support
- Real-world projects from industry experts
- Project feedback from working professionals
- Interview preparation
- Resume services
Pathway to Your Dream Job
Learn
Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Learning Assistant and a personal Career Advisor to help you achieve certifications and core competencies.
Practice
An internship provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.
Get Hired
Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to boost your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers, giving you a head start over the competition.
Arriving at Journey’s End
Learn
As a Help Desk Engineer, you will learn to assist computer users in making the best use of software and hardware. You will answer questions and solve problems, working closely with individuals and small groups. You may train users on new applications or troubleshoot system-wide problems. While you work with technology, your focus will be helping people.
Average Time
On average, successful students take eight months to complete this program.
Benefits Include
- Built-in Learning Assistant keeps you on track and on target
- Real-world projects from industry experts put you in the fast lane
- Technical mentors accelerate your progress
- Personal career coach and services help you cross the finish line
Stay Sharp While Staying Safe
- Financial support is available to put you on the road to success
- Learn new, high-paying job skills from home at your own pace
- Take the fast track to a brighter future by learning today
and get 6 months special financing.
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