Become a
Help Desk Engineer

Learn to provide technical assistance and support to computer system users. Answer queries about hardware, software and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists. Jobs for this role are expected to grow 8% in the next ten years.

  • Teach people to use computer systems.
  • Write user training manuals.
  • Answer trouble calls from users.
  • Troubleshoot problems with hardware and software.
  • Walk customers through problem-solving steps.
  • Setup and repair computer equipment.
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8 month At 6hr/week
306 Lessons
206 Hours

In Collaboration with

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Highway to Your Future

Help Desk Engineer

Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Work with operating systems, networks, and security. Repair computers, install software applications, and resolve user questions.

Teach people how to use new systems and applications using professional presentation skills and tools, such as PowerPoint, Word, and Excel. Instruct groups as well as one-on-one, either in person or remotely.

Your Learning Track (306 videos 206 hours)

  • CompTIA A+ Certification
    77 videos
    • CompTIA A+ Cert, Part 01 of 13: Fundamentals
      8 videos
    • CompTIA A+ Cert, Part 02 of 13: Best Practices
      4 videos
    • CompTIA A+ Cert, Part 03 of 13: PC Components
      10 videos
    • CompTIA A+ Cert, Part 04 of 13: Windows and Environments
      6 videos
    • CompTIA A+ Cert, Part 05 of 13: Networking Technologies
      6 videos
    • CompTIA A+ Cert, Part 06 of 13: SOHO, Mobile and Printers
      8 videos
    • CompTIA A+ Cert, Part 07 of 13: Security
      4 videos
    • CompTIA A+ Cert, Part 08 of 13: Troubleshooting
      6 videos
    • CompTIA A+ Cert, Part 09 of 13: PC Hardware
      8 videos
    • CompTIA A+ Cert, Part 10 of 13: Computer Networking
      5 videos
    • CompTIA A+ Cert, Part 11 of 13: Working with Mobile Devices
      6 videos
    • CompTIA A+ Cert, Part 12 of 13: Working with Operating Systems
      3 videos
    • CompTIA A+ Cert, Part 13 of 13: Network and PC Security
      3 videos
  • CompTIA NET+ Certification
    92 videos
    • CompTIA NET+ Cert, Part 01 of 17: Theory and Communications
      6 videos
    • CompTIA NET+ Cert, Part 02 of 17: Media and Hardware
      6 videos
    • CompTIA NET+ Cert, Part 03 of 17: Implementations and Models
      4 videos
    • CompTIA NET+ Cert, Part 04 of 17: TCP/IP Addressing and Data
      6 videos
    • CompTIA NET+ Cert, Part 05 of 17: TCP/IP Services
      5 videos
    • CompTIA NET+ Cert, Part 06 of 17: LAN and WAN Infrastructure
      8 videos
    • CompTIA NET+ Cert, Part 07 of 17: Remote Networking
      3 videos
    • CompTIA NET+ Cert, Part 08 of 17: System Security
      3 videos
    • CompTIA NET+ Cert, Part 09 of 17: Network Security
      3 videos
    • CompTIA NET+ Cert, Part 10 of 17: Security Threats and Attacks
      3 videos
    • CompTIA NET+ Cert, Part 11 of 17: Network Management
      3 videos
    • CompTIA NET+ Cert, Part 12 of 17: Network Troubleshooting
      4 videos
    • CompTIA NET+ Cert, Part 13 of 17: Network Architecture
      7 videos
    • CompTIA NET+ Cert, Part 14 of 17: Network Operations
      8 videos
    • CompTIA NET+ Cert, Part 15 of 17: Network Security
      8 videos
    • CompTIA NET+ Cert, Part 16 of 17: Troubleshooting
      9 videos
    • CompTIA NET+ Cert, Part 17 of 17: Industry Standards and Theory
      6 videos
  • CompTIA Net+ Cert 007 Update
    31 videos
    • CompTIA NET+ Cert 007 Update, Part 1 of 5: Network Concepts
      7 videos
    • CompTIA NET+ Cert 007 Update, Part 2 of 5: Infrastructure
      6 videos
    • CompTIA NET+ Cert 007 Update, Part 3 of 5: Network Operations
      6 videos
    • CompTIA NET+ Cert 007 Update, Part 4 of 5: Network Security
      7 videos
    • CompTIA NET+ Cert 007 Update, Part 5 of 5: Network Troubleshooting
      5 videos
  • Microsoft Excel 2016
    39 videos
    • Microsoft Excel 2016, Part 1 of 6: Get Acquainted with the Environment
      7 videos
    • Microsoft Excel 2016, Part 2 of 6: Excel Basics
      7 videos
    • Microsoft Excel 2016, Part 3 of 6: Working with Data
      7 videos
    • Microsoft Excel 2016, Part 4 of 6: Modifying Workbook
      8 videos
    • Microsoft Excel 2016, Part 5 of 6: Printing and Sharing
      6 videos
    • Microsoft Excel 2016, Part 6 of 6: New Features
      4 videos
  • Microsoft PowerPoint 2016
    38 videos
    • Microsoft PowerPoint 2016, Part 1 of 5: Get Acquainted
      7 videos
    • Microsoft PowerPoint 2016, Part 2 of 5: PowerPoint Basics
      9 videos
    • Microsoft PowerPoint 2016, Part 3 of 5: Working with Objects
      8 videos
    • Microsoft PowerPoint 2016, Part 4 of 5: Presentations
      8 videos
    • Microsoft PowerPoint 2016, Part 5 of 5: New Features
      6 videos
  • Microsoft Word 2016
    29 videos
    • Microsoft Word 2016, Part 1 of 5: Get Acquainted with the Environment
      9 videos
    • Microsoft Word 2016, Part 2 of 5: Selecting, Searching and Formatting
      5 videos
    • Microsoft Word 2016, Part 3 of 5: Tables and Objects
      4 videos
    • Microsoft Word 2016, Part 4 of 5: Labels, Page Layout and Printing
      6 videos
    • Microsoft Word 2016, Part 5 of 5: New Features
      5 videos
Help Desk Engineer

Services for Success

  • Mentor support
  • Real-world projects from industry experts
  • Project feedback from working professionals
  • Interview preparation
  • Resume services

Pathway to Your Dream Job

desktop icon Learn

Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Learning Assistant and a personal Career Advisor to help you achieve certifications and core competencies.

laptop icon Practice

An internship provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.

suitcase icon Get Hired

Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to boost your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers, giving you a head start over the competition.

Pinpoint Forecast for a Help Desk Engineer

Winning in the Job Market

Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 687,000 Help Desk Engineers are employed. By 2029, that number will jump to almost 750,000 jobs.

Who’s Hiring Right Now

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$14,500
$35,080
$79,100

Average Help Desk Engineer salary

In the United States of October 2020

  • Junior — $14,500
  • Middle — $35,080
  • Senior — $79,100

Arriving at Journey’s End

Learn

As a Help Desk Engineer, you will learn to assist computer users in making the best use of software and hardware. You will answer questions and solve problems, working closely with individuals and small groups. You may train users on new applications or troubleshoot system-wide problems. While you work with technology, your focus will be helping people.

Average Time

On average, successful students take eight months to complete this program.

Benefits Include

  • Built-in Learning Assistant keeps you on track and on target
  • Real-world projects from industry experts put you in the fast lane
  • Technical mentors accelerate your progress
  • Personal career coach and services help you cross the finish line

Stay Sharp While Staying Safe

  • Financial support is available to put you on the road to success
  • Learn new, high-paying job skills from home at your own pace
  • Take the fast track to a brighter future by learning today
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