Become a
Help Desk Engineer
Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.
- 9 month
- 6hr/week
- 339 lessons
- 240 hours
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Mission Forecast for Help Desk Engineer
Landing Zone
Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 882,000 Help Desk Engineers are employed. By 2029, that number will jump to almost 949,000 jobs.
Mission Objective (Who’s Hiring Right Now)
Help Desk Engineer
Jobs for this role are expected to grow 8% in the next ten years.
- + Estimated 9 month
- + 6hr/week Self-paced
- + 339 On-Demand Lessons
- + 240 Hours Learning Materials
- + Certificate of completion
- + Real-life Virtual Lab Project
- Teach people to use computer systems.
- Write user training manuals.
- Answer trouble calls from users.
- Troubleshoot problems with hardware and software.
- Walk customers through problem-solving steps.
- Setup and repair computer equipment and networks.
Prepare for Liftoff
Help Desk Engineer
Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Work with operating systems, networks, and security. Repair computers, install software applications, and resolve user questions.
Prepare to teach people how to use new systems and applications using professional presentation skills and tools, such as PowerPoint, Word, and Excel. Instruct groups as well as one-on-one, either in person or remotely
Chart Your Trajectory (339 videos 96 hours)
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CompTIA A+ Certification77 videos
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CompTIA NET+ Certification92 videos
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CompTIA Net+ Cert 007 Update31 videos
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Microsoft Outlook 20195 videos
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Microsoft Excel 201941 videos
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Microsoft Excel 2019. Data Analysis19 videos
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Microsoft Word 201929 videos
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Microsoft PowerPoint 201938 videos
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Microsoft Teams7 videos
Mission Control
- Stay on course with mentor support
- Build your portfolio with immersive Virtual Lab projects
- See your scores and compete with others in the Dashboard
- Measure progress in the Activity Tracking Log
- Make the perfect landing with resume help and interview prep
In Collaboration with
Real-life Projects in Virtual Lab
Create New Network Project
Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.
Your assignment, as the newest Help...
Help Desk for Static Website
Imagine you are employed by Simco ToteMasters, Inc., an international luggage manufacturer, with corporate headquarters in San Francisco. You are on the Help Desk team. The Director of the Marketing Department has commissioned a project to stand up a new...
The AWS Cloud DynamoDB App Project
Imagine you are employed by Simco Technologies, Inc., a small software development company. You are on the Help Desk team. A new client of your company has commissioned a project to create a private social media app. While the software...
Certificate of Completion
- Shareable Certificate upon completion
- Real-life projects in virtual labs
- 100% self-paced program
- Course videos and subtitles
- Practical graded quizzes
- Taught by working professionals
Become a Help Desk Engineer
Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.
Learning Platform
- 9 month, 6hr/week
- 339 lessons, 240 hours
- 100% flexible schedule
Virtual Lab
- Real-life projects
- GitHub portfolio
- Human expert feedback
Career Services
- Interview prep
- Resume writing
- LinkedIn profile
What Our Graduates Are Saying
Launch Stages
Liftoff
Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.
Increase Velocity
Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.
Achieve Orbit
Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition.
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