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Become a
Help Desk Engineer

Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.

  • 9 month
  • 6hr/week
  • 339 lessons
  • 240 hours

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About

Mission Forecast for Help Desk Engineer

salary
$35 000 - $72 000
Average salary of a Help Desk Engineer - Glassdoor.com
global
Best for an associate degree - U.S. Bureau of Labor Statistics
global
+72,200 jobs
Job outlook by 2030 - U.S. Bureau of Labor Statistics

Landing Zone

Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Today, over 882,000 Help Desk Engineers are employed. By 2029, that number will jump to almost 949,000 jobs.

Mission Objective (Who’s Hiring Right Now)

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Help Desk Engineer

Jobs for this role are expected to grow 8% in the next ten years.

  • + Estimated 9 month
  • + 6hr/week Self-paced
  • + 339 On-Demand Lessons
  • + 240 Hours Learning Materials
  • + Certificate of completion
  • + Real-life Virtual Lab Project
  • Teach people to use computer systems.
  • Write user training manuals.
  • Answer trouble calls from users.
  • Troubleshoot problems with hardware and software.
  • Walk customers through problem-solving steps.
  • Setup and repair computer equipment and networks.

Prepare for Liftoff

Help Desk Engineer

Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Work with operating systems, networks, and security. Repair computers, install software applications, and resolve user questions.

Prepare to teach people how to use new systems and applications using professional presentation skills and tools, such as PowerPoint, Word, and Excel. Instruct groups as well as one-on-one, either in person or remotely

Chart Your Trajectory (339 videos 96 hours)

  • CompTIA A+ Certification
    77 videos
    • CompTIA A+ Cert, Part 01 of 13: Fundamentals
      8 videos
    • CompTIA A+ Cert, Part 02 of 13: Best Practices
      4 videos
    • CompTIA A+ Cert, Part 03 of 13: PC Components
      10 videos
    • CompTIA A+ Cert, Part 04 of 13: Windows and Environments
      6 videos
    • CompTIA A+ Cert, Part 05 of 13: Networking Technologies
      6 videos
    • CompTIA A+ Cert, Part 06 of 13: SOHO, Mobile and Printers
      8 videos
    • CompTIA A+ Cert, Part 07 of 13: Security
      4 videos
    • CompTIA A+ Cert, Part 08 of 13: Troubleshooting
      6 videos
    • CompTIA A+ Cert, Part 09 of 13: PC Hardware
      8 videos
    • CompTIA A+ Cert, Part 10 of 13: Computer Networking
      5 videos
    • CompTIA A+ Cert, Part 11 of 13: Working with Mobile Devices
      6 videos
    • CompTIA A+ Cert, Part 12 of 13: Working with Operating Systems
      3 videos
    • CompTIA A+ Cert, Part 13 of 13: Network and PC Security
      3 videos
  • CompTIA NET+ Certification
    92 videos
    • CompTIA NET+ Cert, Part 01 of 17: Theory and Communications
      6 videos
    • CompTIA NET+ Cert, Part 02 of 17: Media and Hardware
      6 videos
    • CompTIA NET+ Cert, Part 03 of 17: Implementations and Models
      4 videos
    • CompTIA NET+ Cert, Part 04 of 17: TCP/IP Addressing and Data
      6 videos
    • CompTIA NET+ Cert, Part 05 of 17: TCP/IP Services
      5 videos
    • CompTIA NET+ Cert, Part 06 of 17: LAN and WAN Infrastructure
      8 videos
    • CompTIA NET+ Cert, Part 07 of 17: Remote Networking
      3 videos
    • CompTIA NET+ Cert, Part 08 of 17: System Security
      3 videos
    • CompTIA NET+ Cert, Part 09 of 17: Network Security
      3 videos
    • CompTIA NET+ Cert, Part 10 of 17: Security Threats and Attacks
      3 videos
    • CompTIA NET+ Cert, Part 11 of 17: Network Management
      3 videos
    • CompTIA NET+ Cert, Part 12 of 17: Network Troubleshooting
      4 videos
    • CompTIA NET+ Cert, Part 13 of 17: Network Architecture
      7 videos
    • CompTIA NET+ Cert, Part 14 of 17: Network Operations
      8 videos
    • CompTIA NET+ Cert, Part 15 of 17: Network Security
      8 videos
    • CompTIA NET+ Cert, Part 16 of 17: Troubleshooting
      9 videos
    • CompTIA NET+ Cert, Part 17 of 17: Industry Standards and Theory
      6 videos
  • CompTIA Net+ Cert 007 Update
    31 videos
    • CompTIA NET+ Cert 007 Update, Part 1 of 5: Network Concepts
      7 videos
    • CompTIA NET+ Cert 007 Update, Part 2 of 5: Infrastructure
      6 videos
    • CompTIA NET+ Cert 007 Update, Part 3 of 5: Network Operations
      6 videos
    • CompTIA NET+ Cert 007 Update, Part 4 of 5: Network Security
      7 videos
    • CompTIA NET+ Cert 007 Update, Part 5 of 5: Network Troubleshooting
      5 videos
  • Microsoft Outlook 2019
    5 videos
    • Microsoft Outlook 2019
      5 videos
  • Microsoft Excel 2019
    41 videos
    • Microsoft Excel 2019. Part 1 of 5: Get Acquainted with the Environment
      9 videos
    • Microsoft Excel 2019. Part 2 of 5: Excel Basics
      8 videos
    • Microsoft Excel 2019. Part 3 of 5: Working with Data
      7 videos
    • Microsoft Excel 2019. Part 4 of 5: Modifying Workbook
      10 videos
    • Microsoft Excel 2019. Part 5 of 5: Printing and Sharing
      7 videos
  • Microsoft Excel 2019. Data Analysis
    19 videos
    • Microsoft Excel 2019 Data Analysis, Part 1 of 4: Functions and Formulas
      3 videos
    • Microsoft Excel 2019 Data Analysis, Part 2 of 4: Lookups and DataTables
      5 videos
    • Microsoft Excel 2019 Data Analysis, Part 3 of 4: PivotTables and PivotCharts
      6 videos
    • Microsoft Excel 2019 Data Analysis, Part 4 of 4: Analytical Tools
      5 videos
  • Microsoft Word 2019
    29 videos
    • Microsoft Word 2019, Part 1 of 4: Get Acquainted with the Environment
      10 videos
    • Microsoft Word 2019, Part 2 of 4: Selecting, Searching and Formatting
      6 videos
    • Microsoft Word 2019, Part 3 of 4: Tables and Objects
      5 videos
    • Microsoft Word 2019, Part 4 of 4: Labels, Page Layout and Printing
      8 videos
  • Microsoft PowerPoint 2019
    38 videos
    • Microsoft PowerPoint 2019, Part 1 of 4: Get Acquainted
      8 videos
    • Microsoft PowerPoint 2019, Part 2 of 4: PowerPoint Basics
      11 videos
    • Microsoft PowerPoint 2019, Part 3 of 4: Working with Objects
      11 videos
    • Microsoft PowerPoint 2019, Part 4 of 4: Presentations
      8 videos
  • Microsoft Teams
    7 videos
    • Microsoft Teams, Part 1 of 2: Fundamentals
      4 videos
    • Microsoft Teams, Part 2 of 2: Apps and Customization
      3 videos
Help Desk Engineer

Mission Control

  • Stay on course with mentor support
  • Build your portfolio with immersive Virtual Lab projects
  • See your scores and compete with others in the Dashboard
  • Measure progress in the Activity Tracking Log
  • Make the perfect landing with resume help and interview prep

In Collaboration with

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Real-life Projects in Virtual Lab

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Create New Network Project

easy

Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility.

Your assignment, as the newest Help...

Certificate of Completion

  • Shareable Certificate upon completion
  • Real-life projects in virtual labs
  • 100% self-paced program
  • Course videos and subtitles
  • Practical graded quizzes
  • Taught by working professionals
certificate
Earn CompTIA certifications to confirm your skills and grab employers’ attention.
comptia

Become a Help Desk Engineer

Provide technical assistance and support to computer system users. Answer queries about hardware, software, and applications either in person or over the phone. As companies upgrade their computer systems and implement new applications, the need grows constantly for Help Desk Engineers, also called Technical Support Specialists.

Learning Platform

  • 9 month, 6hr/week
  • 339 lessons, 240 hours
  • 100% flexible schedule

Virtual Lab

  • Real-life projects
  • GitHub portfolio
  • Human expert feedback

Career Services

  • Interview prep
  • Resume writing
  • LinkedIn profile

Request More Information

View pricing and financing options

First Name
Last Name
Phone number
current country
Password

By signing up, you agree to our Terms of Use and our Privacy Policy.

Course Price at:
$3540
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Launch Stages

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Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.

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Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.

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Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition.